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importance of communication in nursing nmc

At all times we must be: Courteous and respectful: we need to make sure we address patients/clients as they wish to be addressed. I have a tendency to speak at an accelerated rate when I am nervous, and was aware that this may influence the way in which the message was being received. A discussion about two areas of nursing which are important in delivering safe and effective care to patients these include: communication and professional values. The NMC (2002c) states that docu… It’s easy for people to feel that they give up all control of their lives once they enter the health system. The Nursing and Midwifery Council (NMC) is the main body for quality nursing practice. found that the quality of nurses' communication with patients was low and the average score of nurse–patient communication was 94.7, which is almost like our study, but in the study of Akhtari et al. 11th Feb 2020 This is reflected in the Nursing and Midwifery Council’s (NMC) new professional code, which says nurses must use social media and other communication responsibly, respecting the right to privacy of others at all times. Many of the participants were unaware of when and how children’s teeth should be cared for and the importance of ensuring good oral hygiene from an early age. The importance of communication is also emphasised in the NMC Code, which should be used to guide nurses’ day-to-day practice. Caring with Confidence is a series of bite-sized animations about key aspects of your role as a nursing or midwifery professional, and how the Code can support you. It is important, therefore, that nurses keep abreast of legal requirements and best practice in record-keeping. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. Competency Point of entry: Essential knowledge, understanding and skill application required Essential skills cluster number and point Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of NursingAnswers.net. Good communication is used from nurses to obtain trust and to gain more understanding of the Service User (SU) and is important for nursing assessment and for good implementation of care plan (Wright & McKeown, 2018). I as I felt out of my depth as a first year student and my anxiety was exacerbated further as this was my first placement. Published On: September 23, 2016. Methods. The Nursing and Midwifery Council’s Code (NMC, 2015) identifies non-verbal communication as a tool, stating that nurses should: “use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. The event occurred during a weekly session at baby club that takes place in a community centre. To them, it seems odd that part of communication involves being quiet. It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. However, support and encouragement from my mentor and other health visitors in the team helped me to relax. Elements of this model are also contained in Hargie and Dickinson’s (2004) ‘A Skill Model of Interpersonal Communication’ which suggests that successful communication is focused, purposeful and identifies the following skills; person centred context, goal, mediating process, response, feedback and perception. Various models of reflection will be examined, and a reflective account of a personal experience which occurred during placement will be provided using a model. Consent was gained from all clients prior to the session commencing, in line with the NMC Code of Conduct (2008) and the environment was checked to ensure it was appropriate and safe for the session to take place. Toggle Navigation. 18 June, 2019 By Nursing Times News Desk. Importance of Communication in Nursing. Skip to main content. I noted that I was very nervous about delivering the session despite having the knowledge and understanding of the subject and felt that this may have been noticed by the participants. Good communication helps patients/clients feel at ease. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). An exploratory design was used involving individual interviews, focus groups and written notes from participants and field notes from researchers to investigate perspectives on nurse–patient communication. Design. Although no nurse would set out with the intention of communicating poorly, not everyone can be a good communicator at all times. Effective communication is central to the provision of compassionate, high-quality nursing c … Publication date: 29 January 2015 Effective from: 31 March 2015 Updated to reflect the regulation of nursing associates: 10 October 2018 A note on this version of the Code All regulators review their Codes from time to time to make sure they continue to reflect public expectations. Communication Is Important In Nursing And Nursing Process Nursing Essay Description. First, it greatly contributes to the ability to provide patients with individualized care. The importance of communication in collaborative decision making: facilitating shared mind and the management of uncertainty J Eval Clin Pract. Without it, the quality of healthcare would be impaired. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. For example, a non-compliant diabetic may believe that skipping meals helps to lower blood sugar. The existence, usage and benefits of digital technologies in nursing care are relevant topics in the light of the current discussion on technologies as possible solutions to problems such as the shortage of skilled workers and the increasing demand for long-term care. Probing questions can be used to explore the patient’s problems further thus allowing the nurse to treat the patient as an individual and develop a care plan specific to their individual needs (NMC 2008). We're here to answer any questions you have about our services. Written communication is certainly a significant method of communication and is crucial in a healthcare setting. Good communication helps patients/clients to feel in control. There are multiple components to effective communication in a healthcare setting: healthcare literacy, cultural competency and language barriers. During the session, I feel that I communicated well verbally with clients and that my non-verbal communication was appropriate and corresponded to what I was saying. No plagiarism, guaranteed! This assignment has looked at communication and its importance in nursing practice. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. Epub 2010 Sep 12. To fully assess the development of communication skills the nurse can make use of reflection to gain a better insight and understanding of their skills (Siviter 2008). Guidelines . You’ll be working closely with patients/clients and they will often tell you important things. It is important our posture, eye contact, facial expression and touch all match the words we are saying. The three models described all have similarities in that the user is guided through the reflective process by describing the event, analysing their thoughts, feelings and actions and making plans for future practice. This helps us to learn from the experience and improve our future nursing practice (Siviter 2008). This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. Competency 2. It is vital that the nurse communicates effectively, sharing information with the patient about their health in an understandable way to ensure the patient is fully informed about their care and treatment and that consent is gained prior to this occurring (NMC 2008). Chairs were set out in a semi-circle with a number of play mats and various baby toys placed in the centre. Communication involves the exchange of messages and is a process which all individuals participate in. Even when we ‘say the right things’, the message can be lost if our body language suggests we’re thinking something very different. The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. Caris‐Verhallen, Ada Kerkstra, Jozien M. Bensing, The role of communications in nursing care for elderly people: a review of the literature, Journal of Advanced Nursing, 10.1046/j.1365-2648.1997.1997025915.x, 25, 5, (915-933), (2008). Body language says a lot about our interest and engagement in the communication we’re having. Journal of Nursing Care Quality, Jul-Sep;24 (3): pp.184-8. Nursing is increasingly recognised as a holistic and person-centred process, with so many aspects of a patient’s life regarded as important to the process of recovery that communication in itself forms a significant aspect of treatment. This assignment will examine the aspects of The Code (NMC, 2015) that identifies to the skill of therapeutic communication. It states that nurses ‘must ensure that the health care record for the patient or client is an accurate account of treatment, care planning and delivery. Effective communication is of the utmost importance when delivering healthcare. The NMC Standards of Proficiency (2004a) states that nurses must engage in a continual process of learning and that evidence-based practice should be used (Bach and Grant 2009). Patients often read cues from the nurse’s non-verbal behaviour, which can indicate interest or disinterest. The NMC (2015) notes the importance of nurses working together with colleagues from similar and different disciplines. I was able to articulate what I felt had gone well, what hadn’t gone quite as well and what could be improved. The following profile has been developed in alignment with the Nursing and Midwifery (NMC 2010) competency framework, which sets the standards that nursing students must acquire prior to being placed on the nursing register. These activities include work with groups or communities, education, leadership, and research. Healthcare costs and negative patient outcomes would increase. We’ll look at communication issues with colleagues later in the programme, in teamwork. Dental Health is a key Health Promotion target in Wales and is the most prevalent form of disease amongst children in Wales. Each of these elements can reinforce the spoken word and add meaning to the message; it isn’t about what you say or how you say it but it also relates to what your body is doing while you are speaking (Oberg 2003). This material should be presented in a way that is easy for them to understand. Reflecting on events that take place in practice, allows opportunity not only to think about what we do, but also to consider why we do things. This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. *You can also browse our support articles here >. How a nurses own values can impact on patients care both positively and negatively. Nursing Standard. Litigation is already regarded as an occupational hazard for medical staff, and it is estimated that at least one in three other health professionals will be involved in some kind of legal proceedings at some point in their career. Importance of Interprofessional Collaboration, Communication and Teambuilding, Kaitlin Graye, BSN, RN [email protected] Tags: collaboration, team building, communication. However, feedback from my mentor allowed me to realise that my nervousness was not apparent in my delivery. Being able to communicate well helps us achieve this with patients/clients. It relates to emotional states and attitudes and the conveyance of messages through body language; body language has seven elements; gesture, facial expressions, gaze, posture, body space and proximity, touch and dress (Ellis et al 1995). The new edition of this well-received book has been revised to cover the new Standards and is now aimed specifically at first year students. 2011 Aug;17(4):579-84. doi: 10.1111/j.1365-2753.2010.01549.x. In nursing, listening is an essential skill and incorporates attending and listening (Burnard & Gill 2007). Reflection can be described as either reflection in action; occurring during the event, or reflection on action; which happens after the event has occurred (Taylor 2001) and is guided by a model, which serves as a framework within, which the nurse is able to work. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on the UKDiss.com website then please: Our academic writing and marking services can help you! The Linear Model is the simplest form of communication and involves messages being sent and received by two or more people (McCabe 2006). In summary, communication is a complex process and an essential skill which the nurse must be aware of in every aspect, of care and treatment they give to patients. Having good communication with health care workers will reduce their anxiety and build their confidence. These requirements form the basis of the first essential skills cluster, which stipulates key skills and behaviours that must be demonstrated to meet the standards for registration with the Nursing and Midwifery Council. Physical, physiological, psychological and semantic noise may also influence the message, resulting in misinterpreted by the receiver (McCabe 2006). Do you have a 2:1 degree or higher in nursing or healthcare? Role of NMC in streamlining and upgrading the nursing practice. Studies show that good communication between nurses and patients have many benefits. Communication is at the heart of everything we do in our society. Having good communication with patients/clients helps them in three main ways. Journal of Nursing. Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. Caris-Verhallen et al. Disclaimer: This work has been submitted by a student. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. Considering the models of reflection described, the next component of this essay will make use of the Gibbs Reflective Cycle (1998) to provide a reflective account of a situation which I experienced during clinical placement in a community setting. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. It’s central to our learning, our work and our leisure interests. Effective communication in nursing would develop a positive concept, however communication carried out ineffectively will quickly turn the concept negative (Mcewan and Willis, 2007, P52). The Code of Professional Conduct (NMC, 2002a) advises that good note-taking is a vital tool of communication between nurses. Wiley Online Library. We've received widespread press coverage since 2003, Your NursingAnswers.net purchase is secure and we're rated 4.4/5 on reviews.co.uk. My anxiety about delivering the session was also an area which I had some concerns with. The placement was a dementia care ward which was all-female bedded with people who were at various stages... Feelings. You’ll be supporting registered staff to prepare and update patient records, so having a sound grasp of the principles of written communication is important. A nurse can take the opportunity to explain the importance of regular meals and snacks and explain what happens physiologically when meals are skipped in diabetic patients. The NMC (2015) notes the importance of nurses working together with colleagues from similar and different disciplines. Gibb’s model (Appendix I) has a cyclical approach, consisting of six stages per cycle that guide the user through a series of questions, providing a structure for reflection on an experience. Non-verbal communication is often described as ‘body language’. Communication must be ongoing and involve patient education. We exist to . This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise. Communication as a core skill is also supported within the code of conduct (NMC 2008), which expresses that nurses must communicate information to patients "in a way they can understand" (NMC 2008:3) and in a manner that allows patients to make informed choices and share decision making (NMC 2010). If they’re in hospital, for instance, even simple everyday things they normally control, like when they get out of bed, when they wash and when they eat, might be dictated by someone else. The first stage of the process is a descriptive account of the situation; what happened? Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. Having good communication with patients/clients helps them in three main ways. Throughout the session, I was aware of my verbal and non-verbal communication, and I tried to ensure that it corresponded to the information being given; I was also aware of non-verbal communication of the participants and made appropriate adjustments to my delivery when needed, After the session had finished, I was given an opportunity to discuss it with my mentor. Nursing Essay Closed questions usually require a yes or no response and are used to gather the necessary information, whereas open questions allow the patient, opportunity to play an active role and to discuss and agree options relating to their care as set out in the Healthcare Standards for Wales document (2005). Non-verbal communication is a major factor in communication, involving exchange of messages without words. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). You can view samples of our professional work here. This greater focus on communication frequently leads to better patient outcomes as well. It is usually a written process, and the use of a reflective model uses questions to provide a structure and guide for the process (Siviter 2008). Followed by an analysis of thoughts and feelings in the second stage; what were your thoughts and feelings? Questioning allows the nurse to gather further information and open or closed questions can be used. The process of reflecting upon practice is also an essential element of knowledge development. I have demonstrated achievement in this many times, where comments from my mentors … Standard 1 of the Standards of Care for Health Visitors (RCN 1989) is to promote health, and the session aimed to provide clients with relevant, up-to-date information, thus allowing them to make informed choices about the future care of their children’s teeth. Nurses continually communicate with patients; verbal communication allows the nurse opportunity to give information to the patient about their care or treatment, to reassure the patient and to listen and respond to any concerns the patient may have (NMC 2008). The NMC Code pertains to direct patient care, but also covers a range of other activities in nursing practice. In the future, I will repeat the process of thorough research, as it is best practice to keep knowledge up-to-date in order to provide care based on evidence (NMC 2008). Effective communication is beneficial to the patient in terms of their satisfaction and understanding, of care and treatment they have been given (Arnold & Boggs 2007), while at the same time optimising the outcomes or care and/or treatment for the patient (Kennedy- Sheldon 2009). External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). There are multiple components to effective communication in a healthcare setting: healthcare literacy, cultural competency and language barriers. In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. The first stage was to gather relevant, up-to-date information relating to the subject and plan how it could be incorporated in the session. Copyright © 2003 - 2020 - NursingAnswers.net is a trading name of All Answers Ltd, a company registered in England and Wales. Other factors may affect communication in a negative way, endangering the process, and nurses must be aware of internal and external barriers (Schubert 2003). Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. The significance of the preceding is detailed in the Nursing & Midwifery Council’s (2004b) document “Complaints about unfitness to practise: A guide for members of the public” that deals with allegations concerning care practice by midwives.

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